AI is already rewiring the aftermarket and services
For industrial companies, applying AI to the aftermarket and services could provide a source for differentiation on top of cost and time savings and enhanced customer experiences.
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RESEARCH
For industrial companies, applying AI to the aftermarket and services could provide a source for differentiation on top of cost and time savings and enhanced customer experiences.
For all the constant buzz around AI, broad-based announcements about how AI has boosted profits are noticeably missing. The reason for this loud silence: it hasn’t happened—yet. AI is not an immaterial vapor hovering above the economy. The models that will power future change run on a foundation ...
Traditional budgeting can undermine performance. Today, leading CFOs use budgets to turn strategy into action.
Sidney Lu has spent four decades building things no one thought Taiwan could build. His rule: every three years, deliver something that genuinely surprises — or risk becoming history. He isn’t done yet.
Don’t let your production network transformation get bogged down. For faster, stronger results, put site leaders in front—while providing direction from the center to create systemwide impact.
AI is already transforming how software is built—but most organizations are capturing only a fraction of its value. At Sonar, teams redesigned the product development life cycle and showed AI can unlock step-change gains in speed, quality, and scalability.
Airlines can modernize their approach to business- and first-class revenue. Premium cabins call for differentiated strategies.
San Francisco is driving the AI revolution. How can the Bay Area sustain and expand this innovation ecosystem in the years to come?
How Daniel Tsai transformed a family insurer into one of Asia’s most diversified — and most resilient — business empires.
As warranty costs surge, automakers are turning to AI-enabled quality systems to detect risks earlier and reduce financial exposure.
Chris Silver, chief revenue officer at Parloa, talks with McKinsey partner Brian Blackader about the shift to adopting AI technologies in customer care, getting to success, and how he sees the future.
The German retail and tourism group’s chief digital and technology officer says AI is “the most fundamental change in the way we do business in 50 years.”